Frequently Asked Questions
See our most common questions below
1. Where are you located?
We are located at 4707 Rockwell Road, Winchester, KY 40391
2. Do you have a retail store?
Yes, our retail store is open Monday through Friday, 9 am to 5 pm and Saturday 10 am to 2 pm. It is located in the same building as our manufacturing facility at 4707 Rockwell Road, Winchester, Kentucky 40391.
3. How can I contact you?
To reach us by phone: 859-355-5244 or Toll Free: 1-844-305-4841 To reach us by email: firstname.lastname@example.org
4. Do you offer gift certificates?
Yes, we offer both online and in-store gift certificates. Purchase them here. (NEEDS NEW LINK)
5. What types of products do you carry?
We carry custom gun parts and accessories.
6. What items in your store can be customized?
We can customize engraved gun parts and dog tags in-house to your specifications. We can also engrave customers’ rifles or pistol slides. We also provide Cerakote services on guns and gun parts.
7. What payments methods do you accept in-store and online?
We accept all major credit cards, Visa, MasterCard, American Express and Discover Card, as well as PayPal and Amazon Pay. We will also accept money orders for on-line payments as well as check and cash for in-store payments.
8. Do you sell guns and ammunition?
Currently we do not sell these items, but we do have our Federal Firearms License (FFL) to do gun transfers.
9. Do you do gun transfers?
Yes, please see below section on gun transfers.
10. Do you wholesale?
Yes, we wholesale. For questions about or dealer packages, please contact us.
11. Are you hiring?
We are always looking for great people to add to our growing team. Feel free to come in and fill out an application or give us a call.
1. What products can be engraved?
We offer a wide selection of engraved stock designs on various gun parts, including but not limited to, AR15 and AR10 charging handles, port covers, take-down pins, trigger guards as well as back plates for most Glock handguns.
2. Do you do custom engraving?
Yes, we can do custom designs on any of the parts we sell. We currently offer custom ejection port covers and Glock backs through our website where you can upload an image or type in your text.
3. How long does it take for a custom engraved item to be made?
We normally need anywhere from 3-7 business days to custom engrave an item depending on the current demand/backlog.
4. Can I return custom engraved items?
Usually no, unless the item is defective in which case we will provide a replacement item.
5. Can I return premade engraved gun parts?
You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
6. What do you use to engrave gun parts?
Our facility uses state of the art Epilog Laser engraving machines to create all of our custom and stock design gun parts.
Shipping and Returns
1. Do you offer international shipping?
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations.
2. Do you offer gift wrapping or personalized message cards?
Currently we do not offer this service and frankly, we suck at wrapping and hand-writing; but if you want us to draw a T-Rex on a skateboard holding a kitten on your package, we’re all for it!
3. My order is incorrect, what do I do?
Mistakes happen, and while we do our best to catch them, sometimes our shipping department sucks. Please contact us by phone or e-mail and we will be happy to work with you in resolving your issue.
4. What is your return policy for non-custom items?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Federal Firearms Transfers
1. Do you have an Federal Firearms License?
Yes, please click here to access our Federal Firearms License (FFL 01). (ADD LINK ON SITE)
2. Can I have a gun shipped to you from out of state?
Yes, we would be happy to assist you with your transfer either as a purchase shipped to us or a transfer shipped from us out of state.
We are preferred dealers with Sportsman’s Guide and Brownells
3. Do I have to transfer a firearm through an FFL?
Under Federal law, an unlicensed individual is prohibited from transferring a firearm to an individual who does not reside in the State where the transferee resides. Generally, for a person to lawfully transfer a firearm to an unlicensed person who resides out of State, the firearm must be shipped to a Federal Firearms Licensee (FFL) within the recipient’s State of residence. He or she may then receive the firearm from the FFL upon completion of an ATF Form 4473 and a NICS background check
4. How does the transfer work?
For transfers shipped to us: Please contact us to make sure the individual/company you are purchasing the firearm from, has a copy of our FFL. If not, we will need an e-mail address that we can send our FFL to as well as your order information. Once the firearm has been received by us, we will contact you to arrange the transfer/pickup.
For transfers shipped out of state from us: We will need a copy of the recipients FFL and any related order information. We do not charge to transfer out of state, except for the cost to ship.
5. How much does a transfer cost?
We charge $10 per transfer, so if you have several guns shipped to us at once, it would be one transfer fee.
6. Can I do a transfer to another individual in-state through you?
Yes, but it is not necessary. Any person may sell a firearm to an unlicensed resident of the State where he resides as long as he or she does not know or have reasonable cause to believe the person is prohibited from receiving or possessing firearms under Federal law.
1. Can Tactical Gear Junkie accept firearms?
Yes, we are an FFL 01.
Please click here to access our Federal Firearms License. (NEEDS NEW FILE LINKED)
2. Do you have an armorer onsite?
Yes, our armorer can disassemble and assemble most modern firearms.
3. What is a CerakoteⓇ?
CerakoteⓇ is a unique finish option that is applied as a liquid and hardens to a ceramic-like substance. As a ceramic-based coat, it provides superior resistance against corrosion and delivers exceptional protection from abrasions.
4. How is CerakoteⓇ applied?
We start by carefully disassembling the firearm or parts. The parts to be coated are then dipped in acetone for 30 minutes and are scrubbed with a soft bristle brush to remove any dirt or grime. After manual cleaning we bake the parts at the recommended temperature for the substrate to remove any left-over dirt or grime. We then blast the parts with 120 grit aluminum oxide to remove all of the factory coating. The parts are then dipped in acetone one last time, baked, and blown out with an air compressor to ensure no dust is left on the substrate. All holes that could impede the function of the firearm if CerakoteⓇ were to be applied there are plugged. CerakoteⓇ is then mixed, strained and lightly sprayed on the part/firearm. After application we hang and bake at the recommended temperature provided by CerakoteⓇ NIC. When baking is complete, parts are cooled and reassembled.
5. Will CerakoteⓇ interfere with the functioning of my firearm?
In the case of a weapons with very tight tolerances we are able to mask the slide channels, striker/firing pin channel as well as other functional moving parts from being coated. When a new finish is applied, our technician puts your weapon through a function test. This test will vary depending on the firearm but will verify that CerakoteⓇ has not interfered with the operation of your weapon in any way.
6. What is the turnaround time for a standard CerakoteⓇ finish?
During normal production periods, we can have a coat applied within 1 to 2 weeks from the time we receive your firearm. If we are experiencing higher than normal demand, we will do our best to inform you and give you a custom timetable.
7. Is there a warranty on CerakoteⓇ services?
Yes, we warranty all of our CerakoteⓇ work against damage from improper application. We cannot however cover any damage caused as a result of misuse/rough handling of the weapon or normal wear and tear due to holstering, etc..
8. Can I mix and match colors?
Yes you sure can! We have a large selection of colors available to choose from and you have the freedom and mix and match them as you choose. We can apply one color to the frame, another to the slide. We can even work with three or more colors to create a unique pattern. Please note there will be an additional charge associated with multi-colored orders due to increased complexity in the application process.
9. What about custom colors?
One of the unique advantages of working with Cerakote® is that the color combinations are virtually endless. We do have the ability to mix custom colors to create a more unique look for your firearm.
Additionally, we can order any color that we do not carry for a $35 upcharge. Please click here for a complete list of Cerakote® color offerings. (NEED TO LINK DOCUMENT)
10. How durable is a CerakoteⓇ?
The reason we use this type of finish is because we have found it to be one of the most durable options on the market today. Not only does it offer unmatched protection from the elements and corrosive-resistance, but it also delivers a hard surface that can stand up to quite a bit of abuse. Whether its abrasiveness or other potentially harmful factors, your coat should hold up just fine and offer protection for many years to come.
As strong as CerakoteⓇ is, it is still susceptible to damage from everyday wear such as carrying the weapon in certain holsters, dropping the weapon or improper storage.
11. Can a CerakotedⓇ firearm or part be engraved?
Yes. Our CerakoteⓇ technician has experience engraving all varieties of custom finishes. To ensure you get the best results, we can do both at once and provide you with a more unique look.
12. Do you CerakoteⓇ springs, pins or internal parts?
We do not CerakoteⓇ springs and pins because doing so would damage the heat treatment that is applied to these parts. We can CerakoteⓇ the tips of pins in order to maintain a consistent finish on the weapon without over-tightening it's tolerances. We do not coat any part of a trigger mechanism that would affect its function or reliability. The same applies to parts with tight tolerances such as slide channels, frame rails and magazine releases. Additionally, we cannot apply CerakoteⓇ to front sights on rifles or shotguns that contain Tritium as this would damage these parts.
13. Can I prep parts myself to lower costs of services?
Yes! If you are able to sandblast, disassemble and/or assemble your weapon we welcome you to complete these tasks in order to save on the total costs of labor. Please note that we cannot guarantee the work that you perform to your weapon in any capacity.
14. Where can I see examples of your past Cerakote® projects?
Check out our Cerakote® Gallery with pictures of past work we have done for customers. (NEED TO LINK)
15. How much do Cerakote® services cost?
To see our complete list of Cerakote® pricing, please Click Here. (NEED TO LINK)
16. Where can I find out more about Tactical Gear Junkie CerakoteⓇ Services?
Please go to our CerakoteⓇ Info Page to learn more about CerakoteⓇ or contact Hagan directly at 859-355-5244 or email@example.com